Shipping & refunds

Delivery

Your order will be shipped within 2 business days.

Should the product be temporarily out of stock, we will notify you as soon as possible, and you are entitled to
cancel your purchase.
The packages are delivered by Posten.

 

Shipping

Shipping fee will be added by 49 SEK (up to 1800 grams)

Free shipping for orders over 500 SEK

 

SHIPPING NORWAY AND EU COUNTRIES
0-900 grams: 100 SEK

901-1800 grams: 200 SEK

 

INCIDENTAL ADDRESS
Packages / letters that return to us due to incomplete address will be returned at the customer’s expense.

 

Payment options and terms

When you come to checkout, choose which payment option you prefer.

You can choose from the following payment methods:

Card payment with Visa / Mastercard
Pay safely and safely with your card. All card payments are handled by DIBS.
Everything is done through a secure connection and a secure system that meets all international
security requirements. DIBS is certified according to PCI DSS since 2005
No fees are added.

Klarna invoice
Pay your order within 14 days of invoice.
Fee 29 SEK

 

Return Policy

You are entitled to undo your purchase for no reason within 14 days.

Always contact us on the phone first to confirm your refund. Phone: +46(0)302 302 11
Return shipping is paid by the buyer.
The product must be unused, undamaged and returned by invoice or a copy thereof.
Goods may not be returned as postage or postpay.
Products on SALE does not apply.

 

Damaged goods / complaint

If you get a defective item, we will refund you for free with a new item.

However, this must be notified to us no later than 14 days after ordering.
We will send a prepaid return label. To return a product, this should be unused and in it
Condition as it was when you received it.
Return the item together with the invoice or a copy of it. Enter return case.
Note You must first contact GarnTua on phone: +46(0)302 302 11 to get the complaint approved
and the return fee paid.

 

Refund

Refund will be made to your bank account, or your card as soon as possible after we have approved and

received your return.