Terms & Conditions

Terms and conditions

Patterns are only sold together with yarns, orders with only patterns are shredded.
To shop with us you must be over 18 years old.
We ship to the Nordic countries and EU countries.

 

Prices

All prices include 25% VAT.

Order Confirmation

An order confirmation will be sent to you immediately after confirming your order. If you do not receive an order confirmation contact us by phone or mail.
It will be sent to the e-mail address you have entered in your customer information.
Save your order confirmation for any contacts with us later.

 

Personal service

You are always welcome to call us for questions or ordering and get personalized service.

All weekdays: 11AM to 5PM. Phone: +46(0)302 30211

 

Delivery

Your order will be shipped within 2 business days.

Should the product be temporarily out of stock, we will notify you as soon as possible, and you are entitled to
cancel your purchase.
The packages are delivered by Posten.

 

Shipping

Shipping fee will be added by 49 SEK (up to 1800 grams)

Free shipping for orders over 500 SEK

 

SHIPPING NORWAY AND EU COUNTRIES
0-900 grams: 100 SEK

901-1800 grams: 200 SEK

 

INCIDENTAL ADDRESS
Packages / letters that return to us due to incomplete address will be returned at the customer’s expense.

 

Info Norge:

Det går dessverre ikke å handle på

faktura fra Norge.

Velger du kortbetalning så reserveres den

totale summen inkl. moms. Vi justerer det

manuellt, så moms blir ikke dratt!

info fra posten.no

Velkommen å handle fra Sverige!

 

Payment options and terms

When you come to checkout, choose which payment option you prefer.

You can choose from the following payment methods:

Card payment with Visa / Mastercard
Pay safely and safely with your card. All card payments are handled by DIBS.
Everything is done through a secure connection and a secure system that meets all international
security requirements. DIBS is certified according to PCI DSS since 2005
No fees are added.

Klarna invoice
Pay your order within 14 days of invoice.
Fee 29 SEK

Shipping costs stated apply to packages up to 1.8 kilos.

 

BG 495-0184

Adress:

Alingsås Garn & Tillbehör AB

Garverivägen 11G

448 31 Floda

Sverige

 

Payment from abroad:

iban: SE96 8000 0830 4812 3041 0209

swift/bic: SWEDSESS

 

All prices are shown in SEK incl. VAT.

 

Return Policy

You are entitled to undo your purchase for no reason within 14 days.

Always contact us on the phone first to confirm your refund. Phone: +46(0)302 302 11
Return shipping is paid by the buyer.
The product must be unused, undamaged and returned by invoice or a copy thereof.
Goods may not be returned as postage or postpay.
Products on SALE does not apply.

 

Damaged goods / complaint

If you get a defective item, we will refund you for free with a new item.

However, this must be notified to us no later than 14 days after ordering.
We will send a prepaid return label. To return a product, this should be unused and in it
Condition as it was when you received it.
Return the item together with the invoice or a copy of it. Enter return case.
Note You must first contact GarnTua on phone: +46(0)302 302 11 to get the complaint approved
and the return fee paid.

 

Refund

Refund will be made to your bank account, or your card as soon as possible after we have approved and

received your return.

 

Personal data

In connection with registration and ordering, you agree that we store and use your

credentials in our business to complete and provide the service you expect from us.
Your personal information is treated with the utmost care and we guarantee in accordance with
Personal Data Act, that your customer information is only used to provide you with the benefit
Offers from GarnTua.

According to PUL (personuppgiftslagen) you are entitled to receive the information we have registered
you, and if you consider it incorrect or irrelevant you may request correction or
removal from our customer register.
If so, contact our customer service. Please e-mail: info@garntua.se.
We also ensure that we will not sell or transfer any personal data to third parties.

Protection of your personal data
We use comprehensive security technology and processes to protect your personal information
from unauthorized access, use or extradition. When transferring confidential
information (such as credit card number) over the Internet, it is protected by encryption, off
Security SSL (Secure Socket Layer) Security Protocol.
The site never saves your credit card number.